Immersive Ads are not loading for eligible players?

Hello Devforum, I’ve added a system to my game for players who don’t have Robux to support me and receive a reward for watching an immersive ad. The system works like this:

  1. An ad loads and a button is enabled
  2. The player clicks a button to watch the ad
  3. The player is teleported to a box outside of the map
  4. The player’s camera is placed in front of the ad

image

The AdGui shows the Roblox logo fallback image and my game is eligible. The problem is it never serves anything. It’s been a few days since I’ve added it.

Can AdGuis not load ads when they are out of sight, too far away or the player’s camera has been manipulated? Am I doing something wrong or is this just a matter of waiting for ads to be served on my game?

Does anyone know what the problem could be? I’m still having problems with this feature and it’s effectively locked an aspect of the economy.