Impossible to recover your account via a phone number for a locked account

[13_5G (Soundmoji)]

So this has been occouring for a while but i do not believe that this has been bug reported surprisingly. I believe back in the day there was a option to choose between the email and phone number but now there is just a email option. The message clearly states that you can still use a phone number while thats not a option anymore:

When attempting to enter a phone number, this error occours:

Also on side note, the key image got a white backround when its set to dark mode

Expected behavior

I expect the phone number option to show

Page URL: https://www.roblox.com/login/securitynotification

[King_GamingRobloxYT (King)]

I can confirm. Aspeaking of that, what is the point of giving roblox your phone number if it’s not even used to secure your account??

[DeveloperBugReports]

They use it for personalization and contacts and friend suggestions.

[AlpacasAllAround]

Hey @13_5G, thanks for the report. This was indeed a mistake on our end. We’ll be bringing this back as soon as possible. I’ll update the report here once it’s back.

If you need to recover your account via phone number, try this link for the time being: Roblox

[AlpacasAllAround]

You should now see a phone number recovery option on the Security Notification page. Please let me know if you’re still not able to see it.

Thanks again for the report!

[13_5G (Soundmoji)]

Thanks it appears now! Just a small thing i noticed is that it says “Continue” instead of “Submit” in the phone tab. I don’t know if this is intended or not but possibly since it’s the same in the reset password page

[AlpacasAllAround]

That’s great to hear!

Yes, the Continue button is intentional on the phone tab. This is because there is another popup that will appear after submitting your phone number.

[13_5G (Soundmoji)]

Alright thanks for your help for this