It really is frustrating. I have dozens of places public including groups that I own. I don’t have the time to go through and wipe every datastore everytime I get a message like this. If they could at least tell me the games that I need to wipe that would be great.
4 Likes
10 posts were merged into an existing topic: Off-topic and bump posts
This thread is not for legal conjecture, especially if you are not a lawyer
Can someone from Dev Relations confirm to us that when we get a GDPR DM saying this is a legal obligation we are required to perform the action within. Thanks.
5 Likes
For reference for anyone who relied on this definition, this is wrong, please do not continue to rely on it. This guidance was published in 2012 and relies on a law from 1998 which has been entirely repealed. You need to delete users data when Roblox asks you to.
6 Likes
To add onto that, the Data Protection Act 2018 exists for those in the UK. (Along with the EU GDPR)
Data Protection Act 2018 - GOV.UK https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted
This is your reminder to never take advice relating to legal from random people (including those from the internet) who aren’t legal professionals. Do your own research and talk with a legal professional.
2 Likes
Another week, another set of requests
We need to have a list of games in these messages sooner rather than later. If there is a privacy concern, have the message with the list of places self-destruct after a while or instruct us to remove the message after addressing the request. I don’t want to waste 5-10 minutes per request just going through games searching for datastore entries and it turning up empty 90% of the time.
Help us comply with these requests by improving your communication in these messages, so that it takes less time and is less tedious to do.
13 Likes
Also another concern, I work with a team of developers, and the actual owner of the game gets tons of messages all the time, he doesn’t really read them as it’d be super time consuming. Getting GDPR requests should go to all developers who have edit access to the game. I especially need this as I have an external server that has some data. Or at least, have the option to set who can receive them.
5 Likes
Yet another set of requests with no information! Give us information to which game it is, Cant be that hard since it detects that that user has visited my game anyways.
6 Likes
6 months later and the system is still complete crap
doing it real well, roblox
6 Likes
I agree, it’s currently unmanagable, here is my experience with it:
-i have no idea which games the userIds have played
-i have to disable PMs and trades because otherwise i’m going to miss the messages when they come into my inbox. The roblox inbox isn’t the best place for these messages.
I saw buildthomas basically already said both of these points. It needs to happen
4 Likes
Could it be because these are for eight different games? There is no way to know because of the lack of information though…
1 Like
No, the player only had data for two of the games I own.
5 Likes
This is honestly just as bad as any other error message Roblox has. Be it in Studio, in-game, or on the website through messages. There’s a trend of non-descript messages that spam you and don’t serve any other purpose other than to be an annoyance.
20 different “Random LinkedSource is out of date or can’t be found” messages that block studio access until you click the ok button on every single one and doesn’t detail what LinkedSource is missing.
Repeated spamming of “Remote Event Execution exceeded limit did you forgot to implement on Client event” 100 times per second, resulting in extremely poor game performance with again, no information on which event it is.
Personally, I think this thread should be expanded to include all messages Roblox generates. As every error message doesn’t serve a purpose currently.
3 Likes
Bumping this because it still has not been addressed.
I was fairly close to not getting the message because there also wasn’t a push notification for me. If Roblox wants to actually comply with the GDPR requests, the messages need to be delivered to us through a channel that isn’t shared by every other message on Roblox.
22 Likes
Bumping again as I just got my first 2 notices back to back. I don’t even know what games I’m suppose to delete them from. I have so many games and data stores that I have to go through because I literally don’t know what to delete them from. So there goes an hour of my time…
7 Likes
They should look to automate this process inside of the datastore or something really. Its inefficient to have to look through messages to process this stuff manually.
Though I’ve never had to deal with it so Idk if that’s the actual process or not. Just my two cents.
1 Like
It would have to be some kind of API (since it’s impossible to know where and how the developer stores player data, might be in one key, might be over many keys, might be that multiple players are included in one key, etc) and having the API doesn’t make sense until you can run singleton logic somewhere (universe scripts?).
I was thinking universe scripts too for getting the script to always listen for an event. But since every game stores data differently, I figured we could leave it up to the developer as it is now, just pass the event and userId / info… and then let the developer remove the data according to their system. Kinda like how we process receipts now for developer products but in reverse.
They could at least tell us which games we need to delete their data from. I had to check for their data in all of my games which took forever since for one of my games their userId is used for leaderboards across multiple levels.
6 Likes