Currently a Roblox message is sent to one of our founders when ever there is a GDPR request. This, of course, causes issues since they are not the dev assigned to handle these requests and they can get lost with all the other messaging they receive.
An email would be SO much easier to handle as we have different team members responsible for handling these requests. Even Roblox messages sent to a dev account or maybe group-based auth would help.
I think something like webhook messages with structured payloads is more useful so that people don’t need to parse the email themselves if they don’t happen to have (bandwidth for) a manual triaging team for those requests, and just want to automate the thing end-to-end.
You can always hook up webhook > email, but email > automation means you need to do some hacky parsing yourself that might not be future-proof.
Thanks for this feature request – the team is aware that this is an ongoing issue for folks and looking into a long term fix. Unfortunately can’t say much on timing yet but stay tuned.
Yep, I agree. I was hoping for any improvement to the system and thought that might be low-hanging fruit.