Incorrect CCU Display

Bug Reports Creator Hub (create.roblox.com) Bugs
#1
  • The creator dashboard is showing the wrong number of CCU.
  • We are seeing different numbers in different places
  • Creator page shows a significantly lower number then what is displayed on the game page

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Expected behavior

  • Correct number of CCU displayed on the creator page that matches to a high degree with the game page CCU number
  • Showing of correct and true number of CCU in the game

Page URL: https://create.roblox.com/dashboard/creations/experiences/1526814825/analytics/performance?breakdown=Platform

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Creator Hub displays incorrect amount of live concurrent users
#2

Hi Kronos:
Do you know when exactly you saw this?
Right now we cannot reproduce this error as the value shows in performance page is very close to the experience page now. Please let us know if you still encounter this issue. Thanks.

#3

It came to our attention on the weekend when we were monitoring the update. If you would like, I will reply again to this message when we see it again!

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