Increase in player crashes

[orange451]

In our game, Aftermath, we are noticing players are reporting an increased amount of crashes. It is a large open world game. We have no idea what the culprit is. The only shared trait is they are in a certain area of our map before crashing, the “Nuclear power plant”.

We would like some assistance from Roblox to help us understand why players are crashing, and what we can do to triage this.

We have not updated the production codebase or the map in about a month.

Attached is a dump file from one of our players who seems to suffer from this a lot.

Visual aid:

A private message is associated with this bug report

[iiostream]

@orange451

e are noticing players are reporting an increased amount of crashes. It is a large open world game. We have no idea what the culprit is. The only shared trait is they are in a certain area of our map before crashin

Hi,
Sorry you are having this issue. We are actively investigation and will report back any findings or if we need something more from you.
Thank you.

[iiostream]

In the meantime, can you please try opting out of the new mesh streaming LOD and report back if that reduced the issue?
Thanks!

[orange451]

Thanks I was relayed this information by DevRel last night as well. Will report back if this reduces the crashing.