Infinite Verification When Requesting Support

[daireb]

Reproduction Steps
Attempting to submit a support ticket triggers this for me 100% of the time.

Expected Behavior
I expect to be asked for verification at most once, and then have my ticket submitted.

Actual Behavior
Once I complete the verification, the “submit” button briefly reappears, before disappearing and being replaced by the loading icon as if I had clicked it again. Then another fresh verification popup appears. Completing this one yields the same result, ad infinitum.

Issue Area: Roblox Website
Page URL: Support - Roblox
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-02-02 00:02:00 (+00:00)

[Apafey]

I experienced exactly the same.
One thing to add that might be important: it happened to me a week ago, not just today. I tried with Chrome and Edge browsers from a Win10 PC.

[nightend16]

Hello! Thanks for the report! This issue is being worked on. I will update you when it is fixed.

[daireb]

This is what it looks like for me:

[nightend16]

This issue should be fixed, per OP comment in private that they disabled an adblocker and it is not occuring anymore.