Reproduction Steps
It just started happening site-wide around an hour ago.
Expected Behavior
Usually internal service outages don’t cause issues like this.
Actual Behavior
There are massive datastore problems right now. User data isn’t loading, I have no idea if it’s even saving properly. This is resulting in several players losing progress and purchases on several games, over the past hour I’ve already gotten several reports about issues and I hope I’m not in-charge of making these refunds myself.
Workaround
None at all, stuff is just down.
Issue Area: Engine Issue Type: Connectivity Impact: Critical Frequency: Constantly Date First Experienced: 2021-11-28 03:11:00 (-05:00) Date Last Experienced: 2021-11-28 00:11:00 (-05:00)
If you check the Roblox status, you can see which services are being impacted, and in this case, it’s all of them. You get Error 503. Search bar usage in tabs such as Friends list and in Toolbar in Studio is also not working. Certain games may expect complete data wipes, but I’m pretty sure they can be restored. https://status.roblox.com/
Apparently, not all games are down, however, games are experiencing datastore issues. Hopefully, this will be resolved and no permanent damage will be caused. You can join games, but leader stats show a “-” instead of your proper data. This means it’s probably not loaded or could possibly be reset?
Chat systems are also failing and the friend’s list shows people as “Online” and not “In-game”. I’m pretty sure this has happened for like 30 minutes.
Searching games via the search bar in the Games tab is not working. It shows the error: “No results found” Anomic, a game that usually has 400-1000 players, has drooped to only 100. I think once you’re in a game like Anomic it’s fine, but if you try to rejoin, you can’t, and it shows the error.
Roblox Studio isn’t working either for me, nor much loading into games. Most UI I can’t see however objects in the workspace are visible. Most games are also having just a - in their leaderstats. Hope Roblox fixes this soon.
Gamepasses are not working, keeps throwing the error “InternalServerError” in studio when checking if a player has a gamepass.
This needs to be fixed ASAP.
I’d like to report that something extremely strange has happened during this outage that I cannot file as a standalone bug report unfortunately. If a large amount of messages fail in a row, the chat will start “deleting itself” for lack of a better word. Chat messages will be removed without previous ones being moved down, and it will become impossible to see any chat messages. You cannot scroll up or down; there’s just nothing there.
