Is TGA no longer supported in the 3D importer?

Help and Feedback Art Design Support
#1

The 3D Importer option to import meshes doesn’t seem to support TGA files anymore, even though it did a couple of days ago. When I try to upload a mesh with a PBR material textures that are with TGA, it gives me the following error:

Asset Upload Error: - Studio
code: InvalidArgument
message: PublishService AssetUpload failed. Info: InvalidImage ErrorCode: InvalidArgument
details: InvalidImage

image

However, uploading it as PNG seems to work fine:
image

Given the benefits of using TGA with alpha channels, and the fact that it’s one of the industry standards, I would find it odd that this format would have its support dropped, especially given the fact that it worked a couple days ago just fine. Some of the textures wouldn’t load in the preview, but they would still upload perfectly fine. Now, even if the preview shows fine, it will give this error and the mesh won’t upload.

EDIT: Due to some misunderstanding, I feel like I need to clarify that I showed PNG uploads to prove that it wasn’t my connection, or my FBX file that was corrupted. It is in no way showing that the problem is solved by using PNG. TGA is necessary to achieve certain effects and this is an issue which didn’t happen before the latest Roblox Studio update.

EDIT 2: After a few days of trying without success, today I decided to try it again, and somehow the model uploaded with the TGA files somehow! I’ll update the thread again if the issue returns, but so far, so good.

EDIT 3: Seems like the bug has regressed. Trying to import a model with a TGA file is failing again, same error.

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Release Notes for 631
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.tga files not uploading to roblox
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TGA files are not uploading in the 3D importer
TGA files are not uploading in the 3D importer
#2

Can you submit a bug report? If not, request to join @AllowBugReports

Staff usually don’t check these categories. I can try at-ing a staff member, but that usually doesn’t work as the correct channel for this is #bug-reports. I’d also like to be sure you can’t access bug reporting first, wouldn’t want to unnecessarily ping

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#3

Hello. I couldn’t access bug reports by the time of the post. I did make the request to join it, but it never went through till just now. I got the message that my request has been accepted after this post. Thanks!

Edit: I’ve posted the thread in the bug reports section. You can now find the bug report here

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#4

Hello, I’m also having the same problem. I have some tree assets that I’m trying to export to roblox with the alpha channel included. Now the mesh imports fine, but when I try to export with a tga file it just says “Unable to Import.”

I also attempted to upload the asset in Roblox creatorhub instead of in studio doing a bulk import. IT SAYS it supports these formats, however it just gives me “Wrong Format.”
image
image

I saw other formats like .bmp and it does have alpha channel support as well, but I’m still facing the same problem.

#5

Importing .TGA no longer works for me either.