For select players in my experience, when I try to get their rank, I get an error.
This image was taken for UserId: 2430790351 GroupId: 10261023
This has been happening since about yesterday for them. I cannot replicate this bug, nor do I know what causes it.
I get this error too on my account, glad I’m not the only one experiencing this.
The same thing’s happening in all of my games right now, most of them rely extensively on group ranks.
I am also experiencing this issue, which is causing me to lose my mind. I am unable to load the games on which I am currently working.
This is an example of the issue I am experiencing with certain other games when I join. What is peculiar is that gamepasses are also being impacted for some unknown reason. For instance, in the game Pacifico 2 Playground Town, I have nearly every gamepass available. However, when I join the game, the car menu fails to load because the console is experiencing the same issue with the parsing result of the gamepasses.
I’m encountering the same issue for several clients in the game Unnatural Disasters.
Roblox UserId 1445687927 seems to not be able to make any :GetRankInGroup() API requests, and I have had to make an if statement to make an exception for them in the rank check.
If this issue persists I will be contacting Roblox Support, I hope they can come up with a fast fix because this is affecting several players.
I appreciate you verifying this. I suppose I’m not the only one experiencing this, but it occurs not just with your game but also with games that depend on Roblox groups, like SCP Demonstration
The issue seems to have fixed for my account now, I no longer get the error in Roblox games. So they might be rolling out a fix now.
In fact, it has been verified. The problem has been fixed at last, and I’m no longer receiving errors.
Uh,
After several hours the bug is back. I don’t know how but it’s broken again
We are still experiencing this issue as well. Was fixed, now it is broken again.
Hi all, thanks for reporting the issue. We are working on it, and it should be fixed soon.
Could we get an estimate on the fix time? Due to the issue impacting most of our active players, our group has had to hold events for the past four days.
Hi, yea we will try to get that fixed by the end of today. Sorry for the inconvenience.
Alrighty, thanks. Please let us know once the issue has been resolved.
Hi all, the issue should be resolved. Please let me know if anyone encounters it again. (It’d be nice if you could provide me with the user ID.)
Thanks again for all your patience!
