Hi team,
For the last few months, since October-November 2023, our music making game Splash has been receiving reports that audio is intermittently not loading for our users.
When we have dug into the affected code, it would usually be any code that did an audio.IsLoaded check before playing. For example:
if audio.IsLoaded then
audio:Play()
end
What is surprising is that when we remove the IsLoaded check, the audio plays fine, so it tells us that the audio is loaded. However, not having accurate IsLoaded makes it hard to synchronise audio since Splash requires audio to play only once loaded for beat synchronisation.
We just discovered @skedgyedgy has been reporting the same issue since Oct 2023; see thread . That lines up with how long our users have been reporting it to us.
If it helps, there was a period between Nov 15 and Dec 6th where the issue completely went away. Then it came back and has been an issue since. Thanks.