When I log in to my account, “123hallofpwners123”, I receive a “Security Notification” prompt telling me to reset my password through the verified email address. When I input my email in the “Enter your email” section, it doesn’t show “123hallofpwners123” account associated with that email. The email was removed from the account without my action. As a result, I’m unable to reset the password or regain access
After contacting Roblox Customer Service twice and thoroughly explaining the issue, including providing screenshots to verify my ownership, I received a response stating that the account does not have a verified email and that they could not assist me. It seems like they didn’t even attempt to investigate my problem. The email has been associated with the account since its creation. This “Security Notification” feature should not reset the email. My account had an email address, and after the Security Notification issue, it was removed without my authorization. Roblox is doing an excellent job of protecting accounts, even from their actual owners!
Steps to reproduce:
- Go to Roblox
- Enter the email associated with the account
- Observe that the account verified with the email is lost and the email is reset
Expected behavior
Expected behaviour:
- The email associated with the account shouldn’t be removed
- The “Security Notification” feature should only reset the password, not the linked email
A private message is associated with this bug report