Hi, are you sure this issue has been fixed?
For instance, when logging in I put in my email first, then selected the account to log in - which then prompted the Security Notification, re-inputted my email… and its not sending me an email to reset the password.
i think you should remove the “solution” because nothings changed
I understand your concern, but I believe the issue has actually been resolved. As @aquamits mentioned, when you go through Roblox Support and select “Account Hacked > Forgot Password,” it redirects you to the AI chatbot, which links your account back to the first verified email address associated with the account. This has resolved the issue for most people, and it seems like the method to regain access has been improved through Roblox Support, specifically by the staff handling the report.
Regarding your case, I can see that after chatting with the chatbot, you’re facing issues with the first verified email being linked to the account. That makes sense — since these accounts are secured due to suspicious activity, it’s possible that the hacker added their own email. In that context, reverting the account to the first verified email makes the most sense from a security standpoint, and seems to be the intended behavior.
That being said, my only concern is that, if they are offering an interface to regain access through email, why do they initially remove the current email from the account? I understand that removing it might be necessary if the current email is compromised, but the way it’s communicated in the “Security Notification” interface is misleading. If the UI suggests that entering your email will restore access, but the email gets removed instead, that can be very confusing. Clarifying the wording or behavior of that interface would go a long way in helping users understand what’s actually happening.
This part, however, might fall under a different topic altogether. My main concern was whether the general issue of being unable to regain access to an account at all had been resolved — and based on the support system’s current behavior, I believe it has.
Ultimately, your case might differ, and since you know the full context best, I’d recommend creating a separate report so the team can review your situation more specifically.
I tried this, it didn’t work. It immediately sent me to the support ticket, where the totally real “human representative” declined my request as usual. Appreciate the help though, I may just be unlucky in this situation unfortunately.
It keeps on sending me to the chatbot and then it tells me to check an email that is not mine, then it sends me to the support ticket where I get the “help” i “need”
it’s very likely that my roblox account with 2+ years of developer work is gone for good just because I couldn’t verify the 3 games I played recently.
Fly high, Robloxco0lgame 
Wait how did you do this? i literally have the same issue and im pretty positive that my account is gone for good lol
I just explained that the email was randomly removed which prevented me from resetting the password
For some reason my issue is I can log in with my email, select an account to log in, but the password reset email isn’t sending to my inbox.
So is the email removed?
Yes. The email unlinks from the account.
