The “Security Notification” feature seems to be malfunctioning. It is removing the email associated with my account and locking me out of it, even though there was an email linked to the account. When I try to input my email in the “Enter your email” section, it shows the first account associated with that email, which isn’t even related to the “secured” account.
From what I understand, this issue occurs when a single email is used across multiple accounts. Instead of protecting the account and allowing me to regain access, this feature seems to reset the email for all accounts except one, which may not be the account I need.
Or the issue was caused because the account that appeared when I tried to set a new password with the email wasn’t the one I wanted (only one account was listed – otherwise, Roblox allows multiple accounts for a single email). So, I changed the email for that specific account, which also caused the emails of the others to be reset. However, I’d like to assess that this possibility is unlikely.
Additionally, Roblox Support said that no email is linked to the account, which is really frustrating, as the email has been associated with the account for months. This feature should not reset the email or only show one account option. This account had an email address, and after the Security Notification issue, it magically disappeared, even though the Security Notification feature should only reset the password.
Observe that it shows the first account that was verified with that email, and access to the subsequent accounts (the ones verified with the email) is lost, with their emails being reset.
The email associated with the account should remain intact.
I should be able to access the account normally.
The “Security Notification” feature should only reset the password, not affect the linked email or cause it to disappear.
If multiple accounts are linked to the same email, all should be accessible, and only the intended account should be affected, or the currently affected account should be listed.
Actual Behavior:
The email was removed from the account, and I was locked out.
When I tried to enter my email, it displayed an unrelated account.
The email for the relevant accounts was reset.
Roblox Support claimed no email was linked to the account, which is incorrect, as the email has been associated with the account for months.
I see other people experiencing this issue on the DevForum as well, and I will link a few posts. Along with this, I will share the account details and the exact information I sent to Roblox Support to verify account ownership in private messages, as it contains a lot of private information. I will include the account experiencing the issue, and I hope it can be corrected as soon as possible.
My email being magically removed was putting my UGC career at risk. I wanted to announce that my account has been restored.
Big thanks to the Roblox Staff who helped through DMs, as I believe their effort played a role in making this resolution happen.
Support had told me four times that they couldn’t share information because they claimed they couldn’t verify that I owned the account—even though I was contacting them with the only email that was ever linked to the account and had proven everything with multiple screenshots.
What they actually needed to do was see that the email was removed from the account and secure it again with the email address. Maybe they weren’t aware of the bug or something, because there’s no way a 13+ account with a verified email should end up without one.
Not to mention, I had told them multiple times that my email was previously linked to the account and asked them to check, but they kept saying they couldn’t verify ownership. Roblox Support’s disappointment is real, and the fact that this could only be resolved with the involvement of a DevForum staff member needs to change.
I’m still in contact with staff regarding this strange bug, I just wanted to keep this post updated about my account’s status. I’ll share more here once I hear back from staff and the bug is fixed—if anyone is following this.
I got a response, and the bug status was changed to fixed. Since my specific account issue has also been resolved, I believe there’s not much left for them to do regarding this post.
I’ll mark my previous message as the solution so the bug report can be closed. For those experiencing similar issues, I recommend creating a separate post, as your case will be reviewed again accordingly, and I believe that would be far more effective than replying here.
I wish everyone a great day and once again extend my thanks to the Roblox staff who helped.
