The “Security Notification” feature seems to be malfunctioning. It is removing the email associated with my account and locking me out of it, even though there was an email linked to the account. When I try to input my email in the “Enter your email” section, it shows the first account associated with that email, which isn’t even related to the “secured” account.
From what I understand, this issue occurs when a single email is used across multiple accounts. Instead of protecting the account and allowing me to regain access, this feature seems to reset the email for all accounts except one, which may not be the account I need.
Or the issue was caused because the account that appeared when I tried to set a new password with the email wasn’t the one I wanted (only one account was listed – otherwise, Roblox allows multiple accounts for a single email). So, I changed the email for that specific account, which also caused the emails of the others to be reset. However, I’d like to assess that this possibility is unlikely.
Additionally, Roblox Support said that no email is linked to the account, which is really frustrating, as the email has been associated with the account for months. This feature should not reset the email or only show one account option. This account had an email address, and after the Security Notification issue, it magically disappeared, even though the Security Notification feature should only reset the password.
Steps to reproduce:
- Go to Roblox Security Notification.
- Enter the email associated with the account.
- Observe that it shows the first account that was verified with that email, and access to the subsequent accounts (the ones verified with the email) is lost, with their emails being reset.
Expected Behavior:
- The email associated with the account should remain intact.
- I should be able to access the account normally.
- The “Security Notification” feature should only reset the password, not affect the linked email or cause it to disappear.
- If multiple accounts are linked to the same email, all should be accessible, and only the intended account should be affected, or the currently affected account should be listed.
Actual Behavior:
- The email was removed from the account, and I was locked out.
- When I tried to enter my email, it displayed an unrelated account.
- The email for the relevant accounts was reset.
- Roblox Support claimed no email was linked to the account, which is incorrect, as the email has been associated with the account for months.
I see other people experiencing this issue on the DevForum as well, and I will link a few posts. Along with this, I will share the account details and the exact information I sent to Roblox Support to verify account ownership in private messages, as it contains a lot of private information. I will include the account experiencing the issue, and I hope it can be corrected as soon as possible.
Thank you.
A private message is associated with this bug report