Issues with custom rig + tool + how to animate custom rigs?

Yes, it works fine without it.

Could you send me the file of the character?
Edit: Have you changed the setting in the Game Settings from R15 to R6? Also does the CustomCharacter animate movement correctly?

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It currently does not, it also from my knowledge is set to R6

I will send a file when I get the chance.

Is it that we have a separate part to help with animating? (my animator can explain better)

Otherwise, here is the character, there isn’t much changed from a normal R6 rig besides being re-rigged and modified 4-5 times.
StarterCharacter.rbxm (13.5 KB)

I had this issue by setting the Humanoid to R15 instead of R6, It might just be my version of the problem but it might help.