Yesterday I uploaded this item
But when I try it on it’s black
Ingame it’s also black
Expected behavior
It is supposed to look like this
5 Likes
Thanks for the report! We’ve filed a ticket in our internal database.
3 Likes
Hello, a lot of code has changed and we haven’t heard about this issue for a while. Is this still an issue?
3 Likes
Hello , I’ve checked this item reported and yes that still happening
2 Likes
Ah yes, I can see it now. I will investigate.
2 Likes
It seems the source asset has mostly vertex colors that are black 0, 0, 0. The only parts that have a color are the text on the back and the smiley face
2 Likes
You can technically work around this by attaching a surface appearance, but that seems heavy handed, given that there is no normal map nor material roughness, etc.
1 Like
SurfaceAppearance’s aren’t allowed in static items like hats, back accessories, sholder accessories AFAIK if you want to upload it to the marketplace
1 Like
SurfaceAppearance’s aren’t allowed in static items like hats, back accessories, sholder accessories AFAIK if you want to upload it to the marketplace
Ah sorry I didn’t know that, I’m just a rendering engineer and hooked it up in a SurfaceAppearance and that worked. Then the only fix will be to not have vertex color (0, 0, 0) everywhere.