Reproduction Steps
Preview any Jacket in 3D from the Avatar shop
Expected Behavior
the Jacket to look as it’s previewed in 2D
Actual Behavior
It looks awful, seems like it’s lacking lighting but I’m not really sure
Issue Area: Roblox Website
Page URL: https://www.roblox.com/catalog/9039146234/Pink-Butterfly-Crop-Jacket
Impact: High
Frequency: Constantly
Date First Experienced: 2022-03-08 00:03:00 (+07:00)
Date Last Experienced: 2022-03-08 00:03:00 (+07:00)
I’d also like to point out that it automatically sets your avatar to R6 mode. I’m not sure why this is happening, as the clothing clearly displays nicely in-game.
I believe it’s R15 but with no animation (the camera can be placed inside the foot to see the multiple meshes that make the R15 leg).
Normally the character is given a pose when in 3D view though.
it looks like that because PBR textures (SurfaceAppearance) currently don’t work in the 3D preview
Thanks for the report ! We are aware of this issue and we are working on it.
Apologies for the late reply. This has been fixed for some number of months now, just want to close the loop and let you know that we’ve addressed it. The 3D previewer in-browser now supports PBR 