Jailbreak custom character turned shiny black. No texture

asimo3089 · July 18, 2024, 7:42pm

This one’s hard to explain. We have a custom boss character that uses multiple meshes and SurfaceAppearances. Since sometime yesterday, we began getting reports of this character appearing shiny black instead of textured:

In Studio this custom character still shows a texture:

This happens in every server I’ve joined and appears to be widespread.

We’re unsure what might be wrong here. Is it a Lighting bug, a SurfaceAppearance bug?
Thank you!

A private message is associated with this bug report

DyzuOfficial · July 18, 2024, 9:23pm

According to this post a while back: Mesh texture becomes black on intended mesh - #7 by CheetahSp33d, Apparently the issue seems to be with UV mappings and studio handling them weirdly, I am not a modeler but maybe messing with those could help?

Edit: I missed the text at the bottom, It seems to be a SurfaceAppearance bug.

asimo3089 · July 18, 2024, 10:14pm

Another user reporting this problem. Seems to be platform and game wide with SurfaceAppearance.

neutrinostack · July 18, 2024, 10:19pm

Thank you for the report! We are looking into the issue.

neutrinostack · July 18, 2024, 10:31pm

@asimo3089 do you have any information on which platform or devices this issue happens?

asimo3089 · July 18, 2024, 11:18pm

All platforms for Desktop and Mobile. Cannot verify console.

NiceDrift · July 18, 2024, 11:53pm

I’m assuming you use rojo too? It seems to be a rojo issue, sets SurfaceAppearance’s Color to 0, 0, 0. If you drag & drop the original rbxms for those models into studio and print its Color, does it report 1, 1, 1?

for _, candidate in game:GetDescendants() do
    if (candidate:IsA("SurfaceAppearance")) then
        candidate.Color = Color3.new(1, 1, 1)
    end
end

^ in a server script should fix

neutrinostack · July 19, 2024, 12:01am

While we are investigating the root cause we have reverted the change that introduced this issue.