We have recently started receiving reports yesterday from users saying they are unable to join our testing sub-place. This is an “staging / canary” version of the updates we are going to push to our game. These reports explained how attempting to load into the sub-place would crash the mobile client. Sometimes the game will crash before the client can even load in, other times it will happen a few seconds later.
This only occurs on mobile devices. It happens on both iOS and Android. It does not occur when I run the Device Emulator in Roblox Studio.
Video examples, will provide more as I obtain them:
Entry Game (Press the bug icon in the bottom right of the main menu to enter the testing sub-place):
Sub-Place:
Expected behavior
The subplace should load, and the Roblox client should not crash.