’‘ We invite you to try it!’'
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Information
Any ranking of staff members at Kitten’s can use this guide to help out the training session. If you have any questions during the Training, feel free to ask someone that is available. Please try to understand as much as possible.
NOTE: The parts in italic writing must be copied & pasted out in the Training.
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Security Helper Guide
Hello! My name is (———-) . I’ll be your helper for today! I hope you’re all doing amazing, I know I am!
We’ll start with the trivia and then troll test at the end, are you ready to begin?
SEND ALL THE QUESTIONS BELOW, ONE AT A TIME
- QI- Please state your greeting when serving a guest.
- QII- How many warnings does a troller get?
- QIII- How many warnings does an exploiter/spammer get?
- QIIII-What do you do when a troller has been warned more than III times?
- QIIIII- please state the correct warning format.
I’ll be now moving onto the troll test; you’ll have to deal with me as I’ll be a troller. Warnings must be given before calling MR+.
Please do not take anything I say seriously, as this is only a test to see if you listened and will be fit for the job.
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Receptionist Helper Guide
Hello! My name is (———-) . I’ll be your helper for today! I hope you’re all doing amazing, I know I am!
We’ll start with the trivia and then troll test at the end, are you ready to begin?
SEND ALL THE QUESTIONS BELOW, ONE AT A TIME
- QI- Please state your greeting when serving a guest.
- QII- How many warnings does a troller get?
- QIII- What tools do you get as a Receptionist?
- QIIII-What do you do when a troller has been warned more than III times?
- QIIIII- Please state the correct warning format.
I’ll be now moving onto the troll test; you’ll have to deal with me as I’ll be a troller. Warnings must be given before calling MR+.
Please do not take anything I say seriously, as this is only a test to see if you listened and will be fit for the job.
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Customer Service Helper Guide
Hello! My name is (———-) . I’ll be your helper for today! I hope you’re all doing amazing, I know I am!
We’ll start with the trivia and then troll test at the end, are you ready to begin?
SEND ALL THE QUESTIONS BELOW, ONE AT A TIME
- QI- Please state your greeting when serving a guest.
- QII- How many warnings does a troller get?
- QIII- If a guest asked how do I get a job here? How would you reply?
- QIIII-What do you do when a troller has been warned more than III times?
- QIIIII- Please state the correct warning format.
I’ll be now moving onto the troll test; you’ll have to deal with me as I’ll be a troller. Warnings must be given before calling MR+.
Please do not take anything I say seriously, as this is only a test to see if you listened and will be fit for the job.
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Barista Helper Guide
Hello! My name is (———-) . I’ll be your helper for today! I hope you’re all doing amazing, I know I am!
We’ll start with the trivia and then troll test at the end, are you ready to begin?
SEND ALL THE QUESTIONS BELOW, ONE AT A TIME
- QI- Please state your greeting when serving a guest.
- QII- How many warnings does a troller get?
- QIII- How would you reply after a customer ordered something?
- QIIII-What do you do when a troller has been warned more than III times?
- QIIIII- Please state the correct warning format.
We will now be doing a test. To make a coffee you will need a cup! Place the cup into the milk and then place it in the regular machine. You do this will all other hot drinks.
For smoothies/milkshakes get a cup, and place the cup into the milk then place the cup into the flavour! You do this with every flavour!
The food is easy. Walk up to the food and it should be in your inventory!
The handto system is pretty easy! All you need to do is if your on PC press the letter H! If you’re on iPad the handto should be on the top of your screen.
When the menu has popped up type there username and make sure the item your handing to the guest is equipped.
Please get me an Expresso, Strawberry Milkshake, chocolate doughnuts and any sandwich! Once you have all the items hand them to me ONE at a time!
Once the trainees handed you the CORRECT items tell them if they passed and get an HR+ kick them. If they passed take them to the sessions ranker!
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I have safe chat, what do I do? Just tell the trainee to say the numbers in I’s or such, if you still face issues, try getting someone who does not have safe chat.
Troll Test Information: Do a roleplay that you are a troller, racism/swearing/bypassing is NOT allowed. Please also do not bring anyone else in this test, also do not start spamming either, this is only someone trolling. If you feel that they take too long to write a warning, please let them know to speed up.
After finishing: Tell them how good they did, then bring them back to their small trainee line standing in front of them, do not go messing around with people that are not done.
Other Notes
Three grammar mistakes result in a fail.
Failing troll test results in a fail.
Making up your own questions is a demotion.
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How do I know if they passed?
This is the information /only to check if they pass.
Warning Format
- WARNING [NUMBER] | (NAME) | [REASON]
- Warning 1 - Rude OR Warning I | RUDE
- WARNING I | Bat Boy | Rude
- You can use | or -
- Warning I - Bat - Disrespectful
- Warning | Bat | Disrespectful
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Updated last on 12/16/19
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