We identified the root cause of the ping spikes. Our DDOS/DoS protection mechanisms take the ‘max player count’ in consideration to efficiently allocate server resources among all players. However, based on this post, it seems like this place is configured to support 700 players, whereas it actually is designed for a maximum of 40 players. This discrepancy results in a malfunction of our DOS prevention mechanism, which causes an ‘increased ping time’.
We are implementing targeted temporary measures to address this issue in the impacted places by fine-tuning our mechanisms. We will be implementing a more permanent solution and it will be rolled out soon. If there are any other places experiencing similar high ping issues, please contact us.
Hiya, could you please confirm whether the two places I listed earlier in the post have had this fix applied to them? We’re currently losing revenue as we’re not able to open the game while this issue is impacting us.
Yes, the temporary measure was rolled out to that experience. Does the ping spike issue occur when FPS is NOT unlocked? If so, please DM me a copy of the client logs from a client experiencing the ping spike. (see https://en.help.roblox.com/hc/en-us/articles/360016022492-How-to-Retrieve-Client-Logs for instructions on how to retrieve client logs)
If your experience is still seeing high pings, it may be generating more network traffic per second than the server can process, especially if it is sending many remote events. This leads to data ping times increasing continuously, and would need to be resolved by modifying the experience to send fewer remote events per second.
Yes, the temporary measure was rolled out to both of those experience. Does the ping spike issue occur when FPS is NOT unlocked? If so, please DM me a copy of the client logs from a client experiencing the ping spike. (see https://en.help.roblox.com/hc/en-us/articles/360016022492-How-to-Retrieve-Client-Logs for instructions on how to retrieve client logs)
If your experience is still seeing high pings, it may be generating more network traffic per second than the server can process, especially if it is sending many remote events. This leads to data ping times increasing continuously, and would need to be resolved by modifying the experience to send fewer remote events per second.
I have experiened this issue on my railway game and I spent the last 2 months trying to fix it with the team, with no effort being successful. Today, I tried playing with the server player cap. Set it from 200 (before it was set to around 100, but for some reason somebody increased it to 200) to 40 players maximum and the ping no longer gradually increases to insane levels (100k+). Tested it multiple times, it really does not repeat again. So the potential fix may be lowering the maximum allowed player count in a server.
This is a screenshot from when the server cap was set to 200. The errors in the console do not make the ping raise to insane levels.
