Layered clothing item thumbnail doesn't display

Reproduction Steps

Step 1: Create a UGC layered clothing item

Step 2: Upload the item through studio

Step 3: Wait for moderation and approval

Step 4: Item thumbnail still broken after approval (does not display anything)

Expected Behavior

The thumbnail should give a preview of the item as it normally would

Actual Behavior

You cannot see preview of the item on the catalog or when you click the item

Issue Area: Catalog Assets
Issue Type: Display
Impact: High
Frequency: Very Rarely
Date First Experienced: 2022-11-30 09:11:00 (+05:30)
Date Last Experienced: 2022-12-02 00:12:00 (+05:30)


Do you still encounter this issue?


Nope, It’s been fixed! Thank you!

1 Like

Hello @Cryptic_Desire ,
I also experienced exactly same issu.

May I know how it was fixed?
I wonder if the thumbnail will come back if I wait. :pleading_face::sob:

1 Like