Limited sales cut being 0 robux

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Browser information:
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
Platform Type: PC
Device Type: Computer

(information provided by the UGC Creator which faced the issues)

The UGC creator by the name of “Feeshmang” recently published a LimitedU UGC item called Emerald Jam Jar

The UGC Creator claims that their limited has obtained sales, and rather than obtaining the robux after a holding period, instead has received 0 robux instantly released, despite the limited costing 400 robux and having 10 sales. This is damaging for EVERY UGC Creator, and should be fixed quickly.
There is no reason why this should happen in the first place, and every creator is at risk right now because they don’t want to lose their income because of one error.

I believe this should be looked into very quickly as there’s creators that have no idea this issue is even happening.

Profile Link:

Item Link:

Group Link:

Expected behavior

Every limited item should give a cut to the creator/seller, however this one didn’t give them any cut

Page URL: https://www.roblox.com/transactions

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Here are more pictures provided by the UGC Creator:



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As it turns out the UGC Creator, has had their funds recurring from their group. My apologies for everybody that saw this bug report.

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