Linen & Co. | Staff Handbook


The element of surprise meets a laundromat.


Here at Linen & Co, we value inclusivity, and strive to create a welcoming and joyful community. These values begin with our staff, we love and appreciate our extremely loyal and kind staff, without them we wouldn’t be able to build the community we have today!

:heart:


INFORMATION

RULES

Our goal here at L&C is to create a warm and safe community that welcomes people of all paths, we very much value inclusivity, and our goal is to remove the lines between Customer vs. Employee, and want to make sure everyone can have an equal experience. But with these goals we must enforce some rules to make sure we can maintain a safe environment for all!


  1. Bullying: Bullying, insulting, or harassment of any kind is not tolerated.

  2. Foul Language: Cussing/cursing is not allowed in this Discord server.

  3. Drama: All drama must be kept off the server and in game, this includes personal disputes or arguments. If you are caught starting drama, you will be given a warning, and then be asked to move it off the server. You will be kicked/banned from the group if you continue even after a warning.

  4. Spamming: Spamming is unnecessary and annoying. It will result in an immediate ban from the server and the group if caught doing so.

  5. Caps Abuse: Avoid using all caps when sending messages.

  6. Leaking Information: Leaking confidential DMs or chats from any of the private channels will result in an immediate ban from the server and group.

  7. Sensitive Topics: We want to keep the chats upbeat and lively. Please avoid talking about mental health/physical health issues or any topics that are controversial and cause arguments such as politics.

  8. Advertising: Do not advertise other Roblox groups. You will receive a warning and then a kick/ban. L&C alliances are an exception.

  9. Grammar: Grammar is not required in game and in this Discord server, but we do encourage staff members (MR+) to use it.

  10. Channels: Use each channel for its own appropriate use.

Note: Do not try to find loopholes or attempt to get around these regulations. Please use common sense, not every single rule is listed. If you see anyone breaking the rules above, report them to an HR+ with evidence.

RECIPE GUIDE

Coffee

Espresso: Cup + Black Coffee + Espresso

Latte: Cup + Black Coffee + Latte

Macchiato: Cup + Black Coffee + Macchiato

Mocha: Cup + Black Coffee + Mocha

Cappuccino: Cup + Black Coffee + Espresso + Whipped Cream Machine

Black Coffee: Cup + Black Coffee
Americano: Cup + Black Coffee + Whipped Cream Machine

Toppings: Ice & Whipped Cream

You may add either of these toppings after making the coffees.

Tea

Black Tea: Teacup + Black Tea leaves

Green Tea: Teacup + Green Tea leaves

White Tea: Teacup + White Tea leaves

Boba
Click to grab.

Toast

Empty Bowl > Milk > Flour > Mixer > Oven

Toast Flavors

  • Raspberry
  • Avocado
  • Blueberry
  • Chocolate

Foods

  • Tiramisu, Sweet Croissant

  • Seasonal Specials

  • Peppermint Coffee

PROMOTIONS

Promotion System

  • No in-game promotions

  • LR Promotion = 7 HR approvals + 1 SHR approval
    (This is in regards to promotion without training based on in-game activity, must be presented with evidence of activity and proper reasoning)

  • MR Promotion = 10 HR approvals + 2 SHR approvals

  • HR Promotion = 10 HR approvals + 3 SHR approvals + 1 Owner approval

  • Promotion cooldown is 2 weeks.

  • After being promoted (based on rank) you will be given a trial period (3 days) in order to prove your ability to perform well within the position you were ranked to

  • Owner is allowed to promote anyone of their choosing, MUST mention/communicate this with SHRs and possibly HRs

Note: This system is subject to changes.

DEMOTIONS

Demotion System

  • HRs are allowed to demote LRs who receive 3 or more warnings.
    (With permission if SHR and proof)

  • SHRs are allowed to demote LRs, MRs, and HRs who receive 3 or more warnings.
    (Must communicate with other SHRs and/or the owner for permission)

  • Types of Proof include: Screenshots and/or videos, written evidence, or by the testimony of five unbiased staff members.

  • You can be demoted for: Inactivity, inappropriate language, harassment, begging, exploiting, or general disobedience of any L&C rules.

  • You CAN be demoted if you are banned/demoted in an alliance of ours and we receive evidence and proper reasoning.

  • If you are inactive for more than a week without filing an inactivity notice, or without giving someone information on your absence, you will be demoted.

  • If you plan to be inactive more than a month, you will be spoken to by an SHR to negotiate possibly upholding a less-demanding position.

  • If you are found to have used an offensive or inappropriate language in any of our servers or games. You will be demoted, banned, and we will prioritize communication with our alliances about you.

  • To be demoted AFTER being promoted (72 hrs or less of being promoted) you will need the approval of 7 HRs + 1 SHR for the demotion and must provide solid evidence and proper reasoning

Note: This system is subject to changes.

FAQs

Frequently Asked Questions

How do I get promoted?
After becoming a trainee, attend the announced training sessions to train to the next rank. Once you reach the senior employee rank, you can earn a promotion through hard work and attending many shifts!

Who can host a shift?
Assistant+ are able to host shifts!

Who can host a training session?
Admin+ are able to host training sessions!

How do I receive updates on the group, and notifications?
Join our Discord server and go to the #get-roles channel. There you can react to the notifications you would like to receive like shift and game night pings.

How do I handle a troller?
As an LR, verbally warn them once. If they refuse to stop their behavior, give them a clear warning. If they continue trolling after that, call an MR+ through the #people-reports channel in the discord with evidence, or through the group wall.

How do I handle an exploiter?
As an LR, exploiters get no warnings and should be immediately reported through the #exploiter-reports channel in the discord with evidence, or through the group wall.

What is the order limit?
The order limit is 3 items for everyone.

What are the seating options?
There is the bar, the lounge pavilion, & the dining pavilion.


Conclusion

Thank you for reading, if you feel some of your questions are still unanswered, or we should add anything else to this handbook please contact an SHR through our communications server!

  • SHR Team