Localization Game Description Not Working Properly

Hello,

I’m having trouble with the Translator Manager page, specifically with the game description in various languages.

The game description field for all languages is now displaying the clock icon, which means that something is pending/loading, but it’s been doing this for a few days now. It’s just staying there without going.
This is followed by a completely blank translation box (whereas previously it would show the existing translations). I’m attaching a screenshot for reference. What I’d like to achieve is to be able to see the previous translations in the translation box, just like it’s always been before this issue came up.

On top of this, I keep getting an error message that reads “This site can’t be reached” and it takes quite a while to access the Translator Manager page.

Could you please help?

Thank you,
Alessandra

Expected behavior

The clock icon next to the description field for each language in the Translator Manager would disappear, replaced by a checkmark.
The current/existing translations would appear in the translation box.

Page URL: https://create.roblox.com/dashboard/creations/experiences/383310974/localization/translation?activeTab=info&activeLocaleCode=es_es

Forwarding to the engineers! We’ll get back to you as soon as we have an update.

Hi there, thanks for reporting the bug! This issue should be fixed now, could you check back and let us know if the names and descriptions are loading for you now? Thank you!

Hi there, this is now fixed. Thank you so much! The game name for some languages (not all of them) is now showing the clock icon but the description is fixed. Thanks!

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