Localization stuck at 13% despite having plenty of quota (3 weeks now)

Bug Reports Website Bugs
#1

Hi,

We deleted a ton of localizations and then recaptured them. Ever since then, our localization in the cloud has been incomplete and has never restarted, despite having a lot of quota.

This is preventing us from using auto-localization or really to have anything localized in our game. Since 60% of our player-base does not speak English, this is a serious problem.

image
image1264×912 105 KB

It’s happening on this game: https://create.roblox.com/dashboard/creations/experiences/4725608537/localization

Expected behavior

I expect our cloud localization to complete in a timely manner.

Page URL: https://create.roblox.com/dashboard/creations/experiences/4725608537/localization

2 Likes
#2

Hey Quenty. The team is aware and working on a fix. I’ll post here when its fixed.

1 Like
#3

Y’all are amazing! Thank you so much!

Let me know if there’s any additional information you need. I have a suspicion that deletion caused some weird failure mode or something.

#4

Fix is out. Can you try disabling and re-enabling automatic translation for your languages? This should be resolved by doing this.

1 Like
#5

So trying to turn translations on and off leads to this error:

image

This logo gets stuck spinning forever on our dashboard:

image

#6

Hi! I believe one of my colleagues reached out to you directly to help resolve further issues on this front. Are you in good shape now?

#7

Alright, since the problem seems to be solved I’m going to go ahead and mark this one as closed now. Please reach out if there are any related additional issues!

#8

Hi, it’s now stuck at 78% now, even after toggling auto translation on and off.

No bugs on the actual front-end UI.

image
image1406×366 38.4 KB

Also happening to other people’s games. cc @alertcoderf

1 Like
#9

I am going to have someone take a look at this today. My guess is quotas filled up

1 Like