Locked out of Tipalti account, will this effect my devex request?

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#1

I am currently locked out of my Tipalti account and am wondering if that will be a deciding factor in denying the devex request I turned in a few days ago, I just literally forgot the password…

#2

There isn’t a forgot password button?

#3

I used it and that locked my account.

#4

Can you explain how you were locked out exactly? Are you able to access your email?

#5

Yes, so I entered my password incorrectly once, so I was like okay then let’s just change it… Did all the steps to change my password, clicked the link from my email entered my new password, then it said “This account is locked, please contact ROBLOX support”.

I’m worried because I have a devex request I put in a few days ago pending and it should be done pending tomorrow, and I feel because of this janky system I’ll have to redo the whole process.

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