Login failed on launch

SUMERE4H · July 10, 2024, 5:00am

Always shows login failed on studio launch

studio version is 0.631.1.6310472

awry_y · July 10, 2024, 5:21am

It’s your internet. Not studio. I experience this most of the time when my internet is a bit bad so this is most definitely your internet. Just press try again and log back in.

SUMERE4H · July 10, 2024, 5:30am

I don’t think this problem is related to the quality of my connection, especially since I have had this problem for more than 2 weeks
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awry_y · July 10, 2024, 5:31am

Hmmm… intersting. Have you tried reinstalling studio? If I recall properly, I had some sort of similar issue where even when my internet was good I still kept failing to log in.

SUMERE4H · July 10, 2024, 5:33am

yes, I tried reinstalling the studio 5 minutes ago, but it didn’t affect the problem at all

awry_y · July 10, 2024, 5:33am

Oh, well that’s kind of sad. That usually fixed the issue for me.

SUMERE4H · July 10, 2024, 5:34am

Thank you for talking about this topic, I’ll try to wait for the support response.

ComeOnNoob6200 · July 10, 2024, 8:31am

Doesn’t the “Login via Browser” option work? When I have this error, I click that and it starts to work

bura1414 · July 10, 2024, 11:09am

you can try these possible solutions and see if they fix your problem

make sure you have vpn disabled (stuff like dynamic ip can also cause issues)
try clearing cookies at roblox.com (you will have to relogin)
make sure theres no empty space between username or password when youre trying to login

ComeOnNoob6200 · July 10, 2024, 11:14am

Colon 2 would be invalid because you have to clear LocalStorage folder inside Roblox installation folder, %localappdata%\Roblox instead. Clearing cookies applies to a website on a WEB browser, not a standalone app…
Dynamic IPs will only affect you if the IP gets refreshed while your router or VPN is already running.
And what the hell do you mean by no empty space? No disk space?

bura1414 · July 10, 2024, 11:17am

the error prompt in the given screenshot said “an error occured while loggining in studio please login on the website or try again later” the issue is mostly caused from the website

butterthebig · July 20, 2024, 6:12pm

Hi,

Can you try logging in via the website? You might have been moderated (there’s currently no moderation clearing flow in Studio, coming soon). Otherwise, please send a log. (You can DM me)

NotBlate · July 30, 2024, 1:08pm

Hey I’m also facing the same problem and I’ve tried everything, no luck

butterthebig · July 30, 2024, 6:06pm

Hi, can you DM a log from a failed login attempt, so we can validate its the same thing? Can you also verify that other accounts work fine, and that you can log in with this account to the Player and create.roblox.com just fine?

SUMERE4H · August 2, 2024, 8:09am

Now can’t login at all

butterthebig · August 2, 2024, 5:44pm

Is this the same account? Other accounts are ok? We’ve gotten a repro with a local account and are diagnosing this now.

SUMERE4H · August 2, 2024, 6:22pm

Yes only for SUMERE4H account, other accounts are ok

aNewMoose · August 3, 2024, 12:09am

Hi everyone!

Thank you for raising this issue to us! We’ve applied some fixes on the backend!
Please try logging in again with the accounts that previously were stuck and let us know how it goes!

Best,
aDisplayCaseMoose

SUMERE4H · August 3, 2024, 8:28am

Thanks, thats fixed my issue now i can log in studio without problems!

system · August 17, 2024, 8:28am

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