Lost 2FA codes and AuthApp but still using same device, IP and have an access to devforum

Hello!

I just want to hear if there’s any way I can restore my account.
I’ve already contacted support (2 days ago) but they didn’t answer yet.

So, I use same laptop, browser, IP, phone but can’t login because I did never save 2FA codes and recently deleted 2FA CodesApp (GoogleAuthenticator)

1 Like

Are you on the account on your phone?

1 Like

No, I have only Roblox Studio and Devforum logged as my account. And I’m not logged at https://roblox.com anywhere.

1 Like

Do you have an email on the account?

1 Like

Hmm I don’t know if there’s any else way to get back in from studio and the devforms.

1 Like

Wait if you have an authenticator then you can’t use an email to get in

1 Like

did you generate any backup codes? that’s in case of this scenario. also if you’ve enabled security keys which isn’t likely for a lot of people you can also use that to get back in

1 Like

No, either I didn’t generate or didn’t save them(

1 Like

I had the same issue. Roblox Support turned it off within a day after asking.

2 Likes

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.