Welcome to Lucia’s!
Founder/CEO: itsxaustinn
Chairman: Just_Ducker
Revised 6/14/2023
Who Are We?
At Lucia’s, we are more than just a steakhouse. We are a family of hard-working, strong-minded, intelligent staff members that work to provide the ROBLOX community the best service possible.
Lucia’s is owned and operated solely by our Executive Team. This consists of our Founder and our Chairman.
Rules
At Lucia’s, we strive to provide a safe and fun environment for our community. In order to do this, we have certain rules you must follow.
Rules for Everyone:
- Respect everyone.
- Follow the ROBLOX rules and guidelines.
- You will be held responsible for everything you do. Think before you do something.
- If you leave the group, you cannot receive your previous rank back if you rejoin.
- All game pass and developer product purchases are final. There are no refunds.
Rules for Staff:
- Always use grammar when working at the Lucia’s restaurant.
- Stay professional, mature, and polite to customers.
- Always display a positive attitude when working.
- Do not cheat the point system when working. If caught, you will be fired.
- If you are a chef, do not cut the line in the kitchen to complete orders. If caught, you will be fired.
- Customer satisfaction is important. The customer may not always be right, but they should always leave happy so they can return in the future.
- Do not ask for a promotion. Every rank in the group must be earned in some way.
- If a customer is breaking a rule, report it to a member of the management team at your earliest convenience. We want to make sure other customers have a great experience too.
- Do your job and only your job.
- Do not argue with fellow employees. If there is a problem, please report it to a manager.
Rule Infractions:
If you break a rule, you may receive a punishment or a warning. Punishments are based on the severity of your infraction and can consist of any of the following:
- Warning
- A temporary ban
- A permanent ban
- A demotion from your current rank
If you notice a member breaking a rule, report it immediately to management so we can take care of it.
Ranks
Customer: Member of our Lucia’s group.
Noteable Customer: Very important Customers at Lucia’s. You cannot earn this rank, it is only given out by the Founder.
Low Ranks
Trainee: An employee who has passed their interview, and needs to be trained. Trainees must train to be able to start working here at Lucia’s. To become a Trainee, visit our interview game!
Host/Hostess: The host and hostess welcome customers into Lucia’s, followed by seating the customer(s) at a table. The host and hostess are also responsible for letting waiters and waitresses know when a customer has been seated.
Chef: Chefs are responsible for making all food/drink orders that have been placed by our Waiters and Waitresses for our customers.
Bar Staff: Bartenders are responsible for serving customers only at the bar. It is the responsibility of the bartender to make sure that every customer is being served if seated at the counter.
Waiter/Waitress: The waiters and waitresses take down our customers orders and serve the customer when their food is ready. The waiter and waitress should also make sure that every customer is being served.
Head Staff
Head Bar Staff: The head bartender manages the bartenders of Lucia’s as well as working as a Bartender themselves.
Head Waiter: The head waiter and waitress manage the waiters and waitresses of Lucia’s as well as working as a Waiter/Waitress themselves.
Shift Leader: Shift Leaders are able to work all the staff position in the restaurant and ensure that every staff position is filled and is running smoothly at the restaurant.|
High Ranks
Supervisor: Supervisors are selected from Lucia’s Head staff, for their skills at management and communication. Supervisors manage all Lucia’s Staff.
Executive: Executives are selected from our pool of Supervisors for their exceptional leadership skills and professionalism.
Board of Directors: The Board of Directors are split, with each board member directing a different aspect of the Lucia’s group.
Developers: The wonderful team that catered Lucia’s for you!
Chairman: Individuals in this rank are hand-picked by the Founder and advise the group and it’s members to help with any decision making discussions.
Founder: The Founder is un-attainable as this individual is the one who founded Lucia’s. They work with the entire staff team to ensure Lucia’s success. Held by itsxaustinn.
Schedules
At this point of time, we do not have any set schedule for interviews, trainings, or shifts. Please check the Trello or our Communications Server to get notified of hosts.
Partnership Information
Thank you for your interest in having your community or organization to become partners with Lucia’s! We are always looking for other groups to collaborate and form positive relationships with. In order to partner with us, we ask that you please contact a member of our Board of Directors team if you meet our requirements.
Requirements for Partnership:
➔ Group must have at least 50 members.
➔ Group must have active.
➔ Group must be organized and conduct themselves professionally.
➔ Group must be willing to shout and attend Lucia’s events.
➔ Group Representatives must communicate with our team.
➔ Group members must not break our set rules at our games.
Application Information
To work at Lucia’s, please visit take our quiz. If you pass, you must attend a training.
Application
Training Information
Trainings are scheduled at the convenience of our Management Staff. Please join our communications server, our visit our Trello (linked below) for announcements of trainings.
If you have any further questions, feel free to contact any member of our management team for assistance. Thank you for being apart of the Lucia’s Community!
Best Regards,
itsxaustinn, Lucia’s Founder