TRAINING GUIDE
If a trainee gets 3 strikes, they fail.
TRAINERS
Please make sure you repeat the following to the trainees.
- At Luxy Hotels, our staff must use excellent grammar, be kind to guests and do much more! We like to give our guests a luxurious stay. When you work at the hotel you will be able to work at multiple stations, such as the bar, housekeeping and reception!
Greetings:
- At Luxy Hotels, you must give greetings to make you seem as professional as possible. An example of a greeting is: “Hello, welcome to Luxy Hotels! My name is John. How may I help you on this fine day?”.
Reception:
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Luxy Hotels has two types of rooms.
Standard Rooms which require no game pass and Suite Rooms which require a game pass. -
To check someone in you click the PC and click the Check-In icon on the PC. You enter the username and Room Type.
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To check someone out you do the same but click the Check-Out icon.
Housekeeping:
- At Housekeeping, your job is to clean rooms and give people information. To get the Vacuum all you need to do is click the Vacuum in the staff room. You simply hold the vacuum and clean the persons room. Please make sure you ask for the room number.
Bar:
- At the bar, your job is to give guests nice drinks and snacks for them to enjoy. To give an item you click ‘h’ on your keyboard or click the GUI if you are on a touch screen device. Enter the username of the person who you want to give the item to.
Trollers:
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When a troller approaches you, begin by giving them warnings. 3 warnings is a kick.
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To give someone a warning, say “Warning (number) - (reason).” Example: “Warning 1 - Rude to staff”
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After someone receives 3 warnings, cuff the troller and bring them to a MR+. If you do not have cuffs, tell an MR+ to kick the troller.
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Senior receptionists+ will be able to use the :request command. Use this command to call an MR to your server.
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Experienced Receptionist and above get handcuffs and a taser. Abuse of these tools will lead to an instant demotion. You should only use these tools if someone has three warnings or is an exploiter.
HELPERS:
Helpers should ask five questions about the information, do a reception test, bar test and an optional role play.