Major Concern With Server Connection

Game Link

Hello!

I’d like to report an on-going issue that has been occurring with our game. In the recent week, our game servers have been acting very odd recently. So, the servers have crashed numerous times every day followed by an absurd que time. In addition, players are split into multiple different servers (despite our server settings being set to maximum fill).

See screenshots below;

image

Any and all help is appreciated! :upside_down_face:

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So sorry for the late response! Just found someone to check this out. We’ll update you as soon as we can.

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Hello!

Is it possible to receive an update?

Thank you.

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I investigated crash rates and disconnection rates for the following game ids: 8569787839, 16768409324 and 15083557170. I did not see any obvious increase in crash rates. I pulled data on disconnections for these three places over the past few months and I didn’t see an increase in disconnection rates.

I am handing off investigation of high queue times and players being split into different servers to the Matchmaking team.

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About the server filling up question, observing that some game servers aren’t filling up at 100% is a natural process. There are multiple causes that could result in servers being partially filled up. A few common examples are:

  • Blocked players won’t be matched together
  • Game server running in a region too far from the player
  • Game server could have been full earlier and players are in the process of leaving
  • Console players with cross-play disabled
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