Many avatars completely failing to load after being added to Texture Compositor 2 beta

Reproduction Steps
Our game Roblox High School 2 was just added to the Texture Compositor 2 beta yesterday, and since then we’ve started getting lots of reports from players that characters are no longer loading:

Expected Behavior
I expect all avatars to be loaded correctly upon joining the game.

Actual Behavior
Ever since being added to the beta, this bug has been causing characters to not be loaded correctly upon joining the game. Some players have been experiencing different levels of this issue.

When I joined the game last night, my character was completely white:

Others have reported that they cannot see themselves or any other characters:



Some people have said it stopped happening to them, while others are still experiencing the issue.

This has been causing a significant disruption to our players, and if possible I would like to have our game removed from this beta until the issues are resolved.

Issue Area: Engine
Issue Type: Display
Impact: Very High
Frequency: Often
Date First Experienced: 2021-08-25 20:08:00 (-04:00)
Date Last Experienced: 2021-08-26 12:08:00 (-04:00)

4 Likes

does this happen in studio as well or just in the engine?

Thanks for the report. The flag has been turned off a couple of days ago and we are investigating the issue.

1 Like