Many free event items are erroneously deleted

Bug Reports Catalog Asset Bugs
#1

Many free event items on Roblox were erroneously deleted or moderated. As a result, any players who have obtained these items before have had the items deleted out of their inventory, and any players who obtain the corresponding badges for the items will obtain a “ghost version” of the item, where the item appears, but can not be used. The item’s catalog page also can’t be accessed by normal means.

Steps to reproduce:

  1. Create a new account.
  2. Join the game Metaverse Champions Hub.
  3. Observe that multiple of the clothing items in your avatar creator are broken.
    Four outfits are automatically given when joining this game, two of which have shirts which are affected by this issue. The Sparks Kilowatts Shirt and the Fey Yoshida’s Shirt are both affected by this issue.
    image
    image798×413 62.9 KB

I used the chrome extension RoSeal to view the catalog page of the items, because they are normally unviewable.

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image1108×618 71.9 KB

An example of deleted items in my inventory.
image

A list of items that were deleted:
闪亮珠片上衣-女
NFL Helmet
TJ Workout Shorts Black
TJ Taping Cycle Shorts (Red)
Ready Player Two Shirt
Renown Crewneck Pullover
Sparks Kilowatt’s Shirt
Fey Yoshida’s Shirt
Coco Branded Hoodie
Vans Black-White Checkerboard Sunglasses

Expected behavior

Expected behaviour:
The free items would be added to your inventory instead of getting deleted.

17 Likes
#2

Thank you for the report. This is an acknowledgement message. We have assigned to our team for further review.

2 Likes
#3

Thanks for reporting the issue. Most of these 2D image assets were moderated over the past few years for various reasons, not recently. The NFL helmet item has been restored and is now visible. Sorry for the inconvenience.

3 Likes
#4

Are you saying false moderation action from years ago can’t be reverted, or Roblox no longer has the rights to use the 2D image assets?

Roblox has rights to use all the 2D image assets linked… First of all, Coco Branded Hoodie should definitely be restored, as that was uploaded to the official Roblox account in 2017 and never was an issue. NFL, Tommy Hilifiger, Ready Player Two, and Vans are all sponsors that are still actively working with Roblox so I don’t know how that could be copyright violation. Not to mention the assets Sparks Kilowatt’s Shirt, and Fey Yoshida’s Shirt were all free items created for Roblox to use in the “Metaverse Champions” event a few years ago (and they can still be won from the event!).

This should not be tagged as Fixed when 9/10 of the items are still falsely deleted.

7 Likes