The issue is that in various views of the avatar, marketplace assets will display vertex colors instead of item textures on desktop, mobile app and website.
Link to item demonstrated: White Neck Scarf Cowl - Roblox
Bug also applies to any other accessory with a vertex color that I’ve published that I know of- I cannot tell which assets are affected until a user has reported it to me because in studio, SpecialMesh instances do not display vertex colors.
Mobile Website 3D View- Displays item texture as it should
Mobile Website 2D View- Displays item’s mesh vertex color
Mobile App 3D View- Displays item’s mesh vertex color
Desktop Website 3D View- Displays item’s mesh vertex color
Desktop Website 3D View- Displays item texture as it should
Both In-game on desktop and mobile- Displays item’s mesh vertex color
Mobile Device - Iphone 16 Pro Max iOS 18.0 (22A3354)
Mobile Browser - Chrome 129.0.6668.46
Desktop Browser - Chrome 128 on Windows 11
Desktop System Info 13th Gen Intel(R) Core™ i9-13900k, 32GB, Nvidia GeForce RTX 4080
Expected behavior
I expect that the texture should be shown to users purchasing the item.