MarketplaceService GetProductInfo not working after first call

Bug Reports Engine Bugs
#1

Reproduction Steps
It appears that GetProductInfo stops working after calling it once.

Running this code outputs 1 and 2 but not 3.

local MPS = game:GetService("MarketplaceService")
print(1)
print(MPS:GetProductInfo(1242444825, Enum.InfoType.Asset))
print(2)
print(MPS:GetProductInfo(1242444825, Enum.InfoType.Asset))
print(3)

My game starving artists relies heavily on MarketplaceService so this is affecting gameplay.

Thanks!

Expected Behavior
I expect the call to go through each time.

Actual Behavior
Nothing is returned when calling GetProductInfo after the first time.

Issue Area: Engine
Issue Type: Other
Impact: Very High
Frequency: Constantly

1 Like
#2

Looks like this was just resolved right as I posted this…

EDIT: nvm :man_facepalming:

1 Like
#3

Confirmed this is happening for us as well, it appears the call is timing out, causing issues in our game and does not appear to be resolved yet.

1 Like
#4

Just discovered a related issue elsewhere. For some reason, the commands in the server console in the game do not work. I don’t know if it’s just me but I can’t execute server side code via console. this started just after the problems with GetProductInfo started.

#5

Thanks for the report. This issue should be fixed now, however you may have to reset your client. If this issue still occurs after doing that, please file a new bug report.

1 Like
#6