Mesh Collision Problem

I am currently trying to make a mini-golf course, but I have run into a problem. This is a mesh, and the ball is to go through the hole in the mesh, but it is not. This was exported from studio to blender, then back to studio so the texture would not overlap. Any ideas?

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Is CollisionFidelity in properties set to precise?

Select the mesh and go into properties and make sure the CollisionFidelity property is set to PreciseConvexDecomposition.

Before:

image

After:

image

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