Some mobile users have reported being unable to join the game. When they press “Play,” the screen goes black with no Roblox menu icons visible. The black screen appears instantly after loading, and nothing else happens.
This issue occurs randomly and does not affect all users, so I cannot provide specific reproduction steps. However, for those affected, the problem is consistent—they are always met with a black screen.
Visual Aids:
Device Details (Affected User):
Phone Model: Huawei P30 (ELE-L09)
CPU: HiSilicon Kirin 980 (7nm)
GPU: ARM Mali-G76 MP10 @ 720 MHz
RAM: 6GB LPDDR4X
Want to update that his happens less frequently but still occurs, here’s a more recent recording one of the users sent me from iOS:
They said: “I was trying to play utpr but the moment I pressed the join button it was just a black screen, with the sound effects from the fighting, no loading screen, and my screen was portrait”