Mobile premium purchase went to wrong account, can't cancel either

I own the following two accounts:

  1. alu - Roblox
  2. lulu - Roblox

I purchased Premium 450 on the first account on the website, and then attempted to purchase the same tier, logged onto the second account, on the mobile app.
I expected my 2nd account to receive the subscription, but instead it went to my 1st account again, which gave me 900 Robux total.

I already spent 450 Robux to transfer to my group, to then transfer to the second account.

I cannot cancel the subscription(s?) on my 1st account. Even though I already cancelled through the App Store, Roblox still thinks I have an active Apple subscription.

This blocks me from cancelling the one I purchased with card through the website, meaning I’m unable to cancel my subscription entirely.

I’ve already emailed support. Several times they’ve not understood that I literally cannot cancel my subscription.
See full email thread here (Roblox Support Ticket 65371410):

This happened on May 26 2023

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We’ve filed a ticket into our internal database for this issue, and will come back as soon as we have updates!

Thanks for flagging!

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