My game, has been kicking mobile and tablet players out upon entry for ‘unexpected client behavior’. Now, this issue is not new at all, it has actually been happening since we did our large map update (known as Remastering Project) back on December 20. I have not reported it as a bug until now, mainly due to procrastination and attempts to self-diagnose the problem.
This bug seems to occur with any mobile or tablet device regardless of model or year, and it especially seems to occur randomly. For example, some players with a (recent) iPad can get in just fine, but others with the same device cannot.
My co-developer and map builder, ivan0, has tested the map on his mobile device and it works fine. I do not have the Roblox app installed on my iPhone 11 because I do not play Roblox on anything else besides PC. I have also received hundreds of complaints from users who cannot play the game due to the bug.
RURP is short for “Rails Unlimited Remastering Project”, the working name the map update had prior to becoming “Rails Unlimited” again in March.
Apparently, the error code is 268.
To repro this issue, all you need to do is use a mobile device and join the game. Again, the bug seems to vary by player, so you may get kicked or may remain in the game.
It is critical that this bug is resolved as soon as possible, because my game has suffered a significant loss of players since it started happening, forcing us to open a second game containing the version (“Classic”) before the map update in December 20. Over time, having to keep both games in sync becomes a hassle, especially with TeamCreate misbehaving and Roblox Studio publishes failing frequently.
I’ll also mention the game being in the Learn & Explore sort draws in more mobile and tablet players, and they do get disappointed when they get kicked out due to a bug.