Model thumbnail not displaying

Normally when you update the thumbnail of a model by setting the ThumbnailCamera to be focused on a decal on the model it will update.

However I tried to do this twice and it keeps appearing like this:

The decal has already been approved:

4 Likes

Looks like it is pending moderation, moderation for model thumbnails was added a few months ago. How long has the thumbnail been pending?

I’ve had models that are pending to this day.

http://devforum.roblox.com/t/how-do-i-get-the-thumbnail-of-a-model-in-game/12003/5?u=theamazeman

http://devforum.roblox.com/t/thumbnailcamera-for-many-models/37122

Nothing was being done about it, so I switched my methods to taking my own pictures with green screen and uploading decals

Have got the same issue. Back in march i updated one of my simple ladders and it is still pending since that day.
here is the link:

1 Like

It had been pending for 4-5 days.

Weirdly I just checked now and the thumbnail is how it should it be…however this issue does keep occurring…