The UGC moderation detected some shirts as “Spam”, I’ve reuploaded few of them in certain colors and they got deleted for spam. This shouldn’t happen because these shirts are supposed to be on sale as part of a series I wanted to work on. They’re not limited copies or anything BUT the UGC moderation detects it as spam.
I’m not sure if there’s any issue with the “miscategorisation” rule, but I assume that could be a potential factor of this moderation problem.
There’s a lot of inappropriate items out there that break the rules out there, such as very detailed torso bodies & content based off inapropriate topics which never get deleted, which I won’t be discussing about in this topic, but it’s ridiculous to see that items breaking the rules get accepted, and uploading 2 generic shirts can get one’s permissions revoked for 7 days.
I would like to ask for the moderation process to be reviewed and possibly get these issues fixed. It’s very weird and ridiculous to get permissions removed for such things.
Today, 2 of my shirts were denied for this exact reason, which I previously uploaded under differnet colors, and I was moderated for this. I’ve never seen the moderation work this badly before, and this is highly concerning. I’m thinking of using an alternate account to upload every single UGC item starting with this point, because if a shirt can get deleted by just being a shirt, I imagine a racing helmet, or possibly some angel wings could potentially get our accounts deleted in the near feature because of such AI moderation malfunctions.
Direct links & visual aids of the situation were attached in a private message
Hey, another update, unfortunately, I just noticed my sister’s account also lost publishing & uploading permissions, for an unknown amount of time? there’s no timer or cooldown shown on her account. This is very concerning, because I’m doing daily UGC drops and I was supposed to publish 2 items in the next 2 days, but now I can’t because of these T-Shirts being falsely flagged. I hope this can be solved soon, and possibly helping fix atleast her account.
I’m very upset about this situation, but I know there’s probably more backend issues than meets the eye, so I don’t expect any quick fix, but I hope something can be done soon, if not atleast in the future.
I have a similar problem, asset ID: 127285665310911 was deleted today for the same reason: “Spam (Miscategorization)”, it was a right arm matching this left arm Monochrome Glitch Effect Left Arm R6 [Animated] - Roblox. This asset met all the requirements, and also the new limit on the number of coplanar triangles. The reason for the deletion is Spam (Miscategorization) even though I have never uploaded another asset like that (only the second matching left arm and 2 recolors).
It seems to me that the AI moderation went wrong again and deleted the the right arm asset because it looked the same as left arm asset. Both models were loaded as shoulder accessories but had different attachments and one was for the left shoulder and the other one was for the right shoulder, this is not spam.
It happened that I loaded the same model in two versions - for example, a raven on the left shoulder and on the right shoulder, now I’m afraid that the AI moderation will consider it spam. After all, someone may prefer a raven on a left shoulder because has something else on a right shoulder and vice versa, AI moderation should also check the attachment and not only the model category.
The worst thing is that I cannot appeal through the automatic appeal system because the asset did not appear in Violations & Appeals and Roblox Appeal Team has not been very helpful lately or they simply do not respond to me at all. I would be very grateful for your help in this matter.
