Hi there,
Moderation having issues with some of my avatars that have texture on them and shouldn’t fall under the Skin like category.
See private messages as this requires moderation.
Thank you.
A private message is associated with this bug report
Thanks for the report! We’ll follow up when we have an update for you.
Hi - Could you please continue on your private message and send us the mesh / texture asset ids or confirm that you are creating with this same user id.
Could you also please let us know the bundle ids of the bundles that were moderated (they can be found in creator dashboard). Thank you
Hey Pseudo,
Thanks for looking into this, just sent over the ids and mesh assets if that helps as well.
Let me know if anything else will help at all.
Format is a little odd I apologise, I have noticed that when things get late approvals it affects sales due to the newly listed, so in the off chance it does get approved a newer one was submitted alongside it.
Hey there,
Any news on this one, was everything received ok? do you need more info or anything?
Hey,
Any news on this issue? it has been a while and no reply on this seems to have entered limbo.
Heard a few creators are having this issue as well where hair, eye lashes and eyebrows are impossible to add.
This is leaving consumers to have a juxtapostion presented when looking at a Roblox Character and comparing them to UGC characters. Currently I have been called a scammer because hair has to made and sold separately as it is seemingly not possible to add it as part of the bundle.
Players are looking at what is available to them from a roblox character perspective and seeing that they are getting less from a UGC character. This ultimately not only affecting our sales as a creator but also the Platforms profits from this section.
Thank you
Hi Vesisea,
Are there any bundles in particular that you are having issues with that have still been rejected?
Thanks for your feedback. We will look into your concern. For now, I would refer you to the Marketplace Policy page for the comprehensive policies related to uploading UCG Bundles.
How about the other issue of hair and eyebrows and eyelash not being able to uploaded with the bundle?
As stated in the private messages I am having trouble with this - 7196
The horn is placed in the hair accessory and not being allowed to be on the character. This is also partly down to hair not being accepted with the bundles despite the documents saying that this is allowed. Hair is currently seemingly broken and not being adding to bundles when submited.
Thank you,