Moderation - Repetitive Deletion of UGC Items for the Same Reason

[ADbros]

Hello, I’ve recently been experiencing an issue with moderation that has largely been affecting my income from my UGC avatar items, recently causing me to spontaneously lose 20% of my income from random deletions.

My possessed girl items have been deleted for a total of over 10 times, with the same moderation reasons for the majority of these deletions. In the past week, the possessed girl (ID 122981280248795) has already been deleted 3 times for “spam” everytime, and even after the moderation is revoked and the item is reinstated, the moderation system does not note that the item does not consist of “spam” and deletes it again for the same reason.

I understand that it’s hard to get automated moderation to have an 100% success rate, however I believe that the moderation system should at least note previous false detections (moderation reasons that have been successfully appealed), and not delete the item again if it detects this reason again, as it’s not possible that an item suddenly changes to break moderation rules.

This would increase the accuracy of the moderation system, save a lot of frustation from users, and preserve the income and livelihood of users like me from unnecessary punishment.

As shown above, just in this month, my item has been deleted 4 times, all times for spam.

Here is the currently affected item’s link: Possessed Girl (Currently deleted as of 24th December)
The back facing version has also been deleted 5 times in the past: Back Facing Possessed Girl

Expected behavior

As I’ve said, I believe that the moderation system should at least note previous false detections such as spam (moderation reasons that have been successfully appealed), and not delete the item again if it detects this reason again.

In the case of the possessed girl, after seeing the “spam” reason had previously been appealed successfully, the moderation system would not delete the possessed girl in the case of detected spam.

This would drastically increase the accuracy and reliability of the moderation system and save users like me from a lot of stress and damage to income.

[raskolibov]

The layered clothing you created violates Roblox’s marketplace policy because it makes the avatar partially or completely invisible, and should never have been restored/existed in the first place.

For more information, you can read Roblox’s Marketplace Policy: Marketplace Policy | Documentation - Roblox Creator Hub

As seen in the screenshot you sent, your previous appeals have already been rejected, and they are certain that the rule was violated. It seems like you are somehow getting Roblox support to restore these items every time, even though they clearly violate the rules.

This bug report can be ignored, and as a side note, Roblox support should have more experienced reviewers handle appeals for this specific creator, especially for layered clothing, and immediately reject any appeals for clothing items that make the avatar invisible.

[ADbros]

Hey there, what you’ve posted is not addressing what I’m talking about. Lemme break it down for you:

First for all, my item was deleted for “spam”, which the item does not consist of. I’m writing this bug report to try improve the moderation system, by not repetively flagging the same reason if it’s been successfully appealed. This is not an unreasonable request, and the moderation system would still be able to flag the item for any other valid reason.

Second of all, some of the automated appeals were rejected, which are likely judged utilising the same or similar moderation system which deleted the item in the first place. This is part of the reason why I’m reporting this issue.

Please think before jumping on bug reports and trying to invalidate them. I’m not trying to begin an argument but your message does not target the bug report but more my item. I’ve already contacted staff, and they can deal with the situation accordingly.

I wouldn’t go and target any of your UGC items so please let’s keep it respectful.

Thank you and have a good day.

[raskolibov]

You can have the category of the rule you violated corrected through the ‘Violations & Appeals’ section, but this does not change the fact that your item still doesn’t belong on the platform. Furthermore, Roblox support can already change this to the correct reason, so you should not use the bug report option for any of these issues.

Once an item has been restored, it shouldn’t be immune to being removed again for the same specific violation. Most items usually violate one specific rule, and if that rule is no longer enforceable, the item would essentially become untouchable—which is equivalent to wanting the ‘Report Abuse’ button to be rendered useless for restored items.

I can’t even imagine them making a change in this direction because numerous examples can be provided to prove how helpful it is, and it doesn’t seem like there’s much for them to change.

Moreover, not every moderator always makes the most accurate and appropriate decision, which is why your items shouldn’t be immune to moderation in the first place. In your original post, you even stated, ‘I understand that it’s hard to get automated moderation to have a 100% success rate.’ Because of this, your two points contradict each other entirely. If moderation doesn’t always produce 100% accurate results, why should restoring an item once make it untouchable? The most accurate decision might not have been made initially, and in your case, it seems it wasn’t made a few times, as the item keeps getting restored despite clearly violating rules.

Lastly, I would like you to understand that this is not a bug report because everything is functioning as intended. You used a specific example involving items that clearly violated the rules, and I based my argument on that. As long as you continue trying to bring the item back to the platform, it will keep getting removed, and at this point, you should take a step back and reconsider who’s actually at fault here.

In your main bug report, you talk about the accuracy of moderation and the issues arising from the removal of your items. However, you portray your items as if they weren’t violating any rules.

Thank you, and have a good day.

[ADbros]

@raskolibov

partially or completely invisible

In addition, the guideline you are using here to deem the possessed girl inappropriate is not valid.

Making a user’s avatar disappear (completely or partially) likely refers to the whole avatar being invisible or tiny. Applying these guidelines to layered clothing would literally remove almost every layered clothing item on the catalog, as layered clothing uses HSR data to remove parts of the avatar which clip with clothing. That would mean arm braces, jackets, full body suits - literally anything that uses HSR data would count as making the avatar “partially invisible”? Clearly the possessed girl as an item is visible when worn and therefore doesn’t violate that guideline.

[bvetterdays (roman)]

@ADbros

likely

You’re incorrect. Through multiple discussions with engineers, I can confirm your item does violate Marketplace Policy for the reason specified above. Whether or not it was taken down for this reason, and regardless of whether ‘Spam’ is the correct reason for this item’s removal, your item does violate Marketplace Policy for manipulating the caging to make the player’s body invisible. Roblox is actually rolling out patches for this in a few months’ time, and once they are rolled out it’s likely your item will no longer pass validation:

Upcoming Update to UGC Validation for Caged Accessories

Hello Creators, We are planning to release a new set of UGC validation rules for caging layered clothing accessories aimed at stopping broken cage setups that negatively impact gameplay from being published to the Marketplace. Many developers have reported players wearing accessories that are either too large, too small, or enable partially invisible avatars in their experiences. After a comprehensive investigation we have identified the root cause of most of the issues being improperly set u…

The user above also mentions an agreeable point in relation to your “one successful appeal should make an asset immune from being moderated in the future” ideology. As someone who is responsible for dealing with lots of inappropriate content, especially on the catalog, and has insight into these assets’ statuses (including the amount that are appealed and reinstated), you’d be astounded at how many appeals are accepted incorrectly despite the items in question clearly violating the rules. If Roblox felt this was needed, they would’ve implemented it from the start. However they’ve obviously considered the many flaws to this idea and ended up deciding against it.

You also need to take into account situations like this:

• Item is incorrectly taken down for violating rule A (it doesn’t violate the rule, and the mod reviewing the item made a mistake removing it)
• Item is then appealed and restored by another moderator. The human reviewing the appeal only checks if the item violates rule A (the rule it was taken down for breaking) rather than assessing it against every rule in the Community Standards & Marketplace Policy combined.
• Item is now reinstated, but also breaks rule B, C and D, however it can no longer be reported due to your suggested system being in place. This makes it impossible for the item to be taken down and allows the violating content to remain on the platform.

Mind you, this actually falls under a feature request and will not be considered as a bug by engineers, so this entire post is miscategorized.

Edit: I just noticed your other item was deleted too. This may mean an engineer has literally came across your report, clicked your link to the other item and deleted it as well I think the point has been proven here.