Molte - Code of Conduct

endotonix · December 9, 2024, 3:12am

At Molte, we are committed to fostering a respectful, inclusive, and professional environment for all individuals involved. This document outlines our expectations for behavior & the consequences for violations. This document has been split into 2 sections, generalized and employees/staff. Please ensure you are versed with what pertains to you, the reader.

Management reserves the right to enforce these rules at their discretion.
Failure to comply with what is outlined will result in disciplinary action.
If you believe you have been falsely punished, contact an Executive or above.

| General Code of Conduct →

[RULE 1] Molte defines trolling as player(s) who engage in intentional and deliberate disruption of our operations, for a comedic or disruptive purpose. Players found engaging in trolling will be immediately warned and then banned. This includes, but not limited to the following scopes:
- Ridiculous orders.
- Changing orders once an order has been confirmed & submitted.
- Fake complaints and accusations towards employees.
- Spamming or submitting repeated messaging & calls for assistance.
- Over the top roleplaying via unrealistic scenarios.
- Group raids.
- Obstruction of service via blocking or obstructing entrances/exits.
[RULE 2] Exploitation is not permitted within Molte locations. If we observe demeanor that is indicative of said infraction, you will be immediately blacklisted from our locations. We have a 0 tolerance policy for this behavior.
[RULE 3] Any inappropriate usernames that bypass the Roblox filter are not allowed at our locations, and you will be automatically banned. This includes at training sessions and when applying via an application form.
[RULE 4] How you present yourself at our locations is important. If you refuse to change your avatar after being asked, you will be removed. Inappropriate choices of clothing include but are not limited to:
- Clothing articles that depict sexist, racist, or homophobic remarks.
- Extremely massive hats or accessories that obstruct your avatar.
- Clothing that bypasses the Roblox filter, e.g. swearing.
- Any clothing that is sensitive to current global events, or political.
[RULE 5] Molte Restaurant is not your advertising site. Do not advertise social links, other games, etc. If we discover you are privately messaging people via our communications server ads, you will be permanently IP banned.
[RULE 6] Use common sense. If you believe that your action may fracture a rule or genuinely harm or offend someone else, then don’t. We aren’t here to babysit you. Management reserves the right to remove you if we feel that you are attempting to bypass a rule or participate in something not mentioned.
[RULE 7] In order to attend Molte location(s), your account age must be 20 days or older. This is to prevent alternative accounts from rejoining instantly.
[RULE 8] Racist, derogatory, or insensitive/discriminatory language of any kind will not be tolerated at any Molte location. We try to foster an inclusive, respectful virtual environment that is welcoming to everyone.

| Employee Code of Conduct →

[RULE 1] → Presentation:
As an employee, you are a reflection of our brand. Customers will associate their experience at Molte with the impression you create, making your presentation a vital part of our success. We encourage you to take pride in your role and strive for excellence within our organization.
- A professional appearance fosters a respectful and organized work environment, setting the tone for teamwork, motivation, and mutual respect among colleagues.
- By upholding a high standard of presentation, you not only represent yourself but also contribute significantly to the overall success and reputation of Molte.

[RULE 2] → Grammar:
Employees at Molte have a choice to utilize grammar in their interactions. If you decide not to use grammar, we encourage you to at least make your sentences legible so that customers and other employees can understand what you’re saying. However, members of management must utilize grammar at all Molte location(s).
[RULE 3] → Dress Code:
Employees cannot wear any accessory or hat that is extremely large and obstructive, or accessories that fracture any of the outlined Code of Conduct rules above. All employees on-shift are expected to be in uniform. Employees off-shift can choose to change into something more comfortable, but should adhere to General Rule 4.
[RULE 4] → Behavior and Attitude:
It is expected of you, as an employee, to behave in a decent manner that any reasonable person would act in at all of our location(s). When working behind the counter, serving customers should be at the forefront of your mind, therefore they should be served in a professional manner. Any action your account takes regardless of who was using the account are the account holder’s responsibilities; excuses are not deemed valid.
[RULE 5] → Promotions & Career Advancement:
Molte prides itself in working closely with its teams to uplift and incorporate all walks of life and perspectives into our management structure. We believe that when your time is right, you will be granted the opportunity to work closely with us as a member of our management team. In the mean time, do not hint or obsess over promotions, as that is not why we operate. Focus on providing excellent service and remaining active. We prefer to see consistent and healthy activity if you plan on working as a manager.
[RULE 6] → Employment Requirements:
Team Lead’s, members of management or anyone looking to advance into the management structure must communicate with our community via Discord. This is a non-negotiable requirement, as we need to keep in touch on a day-to-day basis.

Thank you for reading the Code of Conduct at Molte. We hope that it provides valuable insight for what is permitted, and what is frowned upon. Fractures of the Code of Conduct are dealt with case-by-case, so punishment may vary on severity.

Best Regards, endotonix.
Last Updated on 12/08/2024 (MM/DD/YY).