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We got answers! This document acts as a quick reference to your most asked queries. Explore clear, concise answers to common questions and find exactly what you’re looking for in no time. Got any questions that aren’t listed here? Check in with our management team on our server.
How do I begin my career at Molte?
To begin your career at Molte, join the Form Center game and complete the ‘Trainee’ quiz. This quiz will prompt decision making questions and your test your knowledge of Molte. A grade of 80% is required to successfully obtain the role of Trainee. Once you pass, you are automatically ranked.
What is employee orientation and where do I go?
Employee orientation is how new Trainees become Bistro Artisans. This onboarding process is mandatory for all Trainees; you cannot work behind the counter without successfully completing this step. To attend, ensure a session is being hosted by consulting the group shout/session schedules and join the Training Hub. Upon completion, you are promoted and are able to work in the Kitchen.
How do I advance through the worker roles?
Upon successfully completing orders, workers earn points. When you accumulate enough points to reach a certain threshold, you qualify for promotion to the next artisan level. To receive your promotion, submit a ticket notifying the Employment department that you have met the requirements and are ready for the next level or attend a point check session.
I want to be management. What are my first steps to this process?
Management is a privilege granted to our most dedicated employees. Once you have attained a Team Lead position, ensure you consistently demonstrate high-quality performance and comply with the promotion criteria outlined in the Career Evaluation Guide. Interviews are conducted monthly, or as needed, so be sure to monitor all notification channels.
I have questions regarding something in-game, where can I ask them?
Molte Support is located on our communications server, where players can create tickets and communicate directly with management. Response times may vary during downtime or periods of high ticket volume, but rest assured that your request will be addressed and resolved as promptly as possible. The channel is called #-tickets.
Disruptive customers are at the restaurant. What do I do?
Don’t worry—support will assist you as soon as possible. Contact management through the communications server and provide details about the issue. If no management is available to address the matter immediately, simply ignore the disruptive customer and continue with normal operations. Remember to practice proper etiquette and adhere to the Code of Conduct.
Thank you for reading the Frequently Asked Questions document at Molte. We hope that it provides valuable insight to any questions that may have popped up. Rest assured that if your question is not here, we can surely answer it in our server.
Best Regards, endotonix.
Last Updated on 12/18/2024 (MM/DD/YY).