Monthly Game Stats Data is stuck on generating forever (over 1 week so far)

[ForeverDev (David)]

Reproduction Steps
Attempt to generate monthly game stats data on the Developer Stats Export page.

Expected Behavior
I expect my monthly game-stats data to properly generate.

Actual Behavior
I’m unable to generate monthly game stats data for My Restaurant and BIG Paintball. It gets stuck on the generation step. It has been over a week. Some months generate properly and I’m able to download them, some do not. Specifically – Feb 2022, Jan 2022 and September 2021 will not generate for My Restaurant. The rest of the months were able to generate just fine. BIG Paintball has even more missing months.

Game links:

👨‍🍳My Restaurant!

🏖️ BIG Paintball!

Issue Area: Roblox Website
Page URL: Developer stats page
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-04-12 00:04:00 (-04:00)
Date Last Experienced: 2022-04-21 00:04:00 (-04:00)

[friedrich1717]

Hi @ForeverDev: We are aware of this issue and we just fixed it. Your report should get generated now and you can download it from dev stats page. Let us know if you have any other question. Thanks!

[StaySpy]

I’m experiencing the same issue right now, can’t generate XSLX for this game. It’s stuck on “Generating…” for 12+ hours.

[friedrich1717]

Hi @StaySpy The issue has been fixed. Your report should have been created now.