My character rig is broken

You can write your topic however you want, but you need to answer these questions:

  1. What do you want to achieve? Keep it simple and clear!
    I want my custom character’s rig to be normal

  2. What is the issue? Include enough details if possible!
    the arm is broken/merged

  3. What solutions have you thought of so far?
    changing the type of rig, didnt work

After that, you should include more details if you have any. Try to make your topic as descriptive as possible, so that it’s easier for people to help you!
image
How it looks (top picture)
How its supposed to look (bottom picture)
image

are you using blender to do the rig? Did you import it using the character importer

1: yes, i made it with blender, its an FBX
2: Yeah i did it with the character importer and with the 3d importer, nothing works