Network timeout error when publishing is missing a description

Bug Reports Studio Bugs
#1

When publishing/saving a place to the cloud and a network timeout occurs, there’s no error message (see screenshot below).

The error popup should appear and inform the user that the publish failed because of a network timeout.

From my limited testing, the error occurs 100% of the time when the place file size is large enough and the network is slow enough to allow a network timeout.

The bug should occur in any place as long as it is large enough and the network is slow enough as mentioned above. I tested in 3 of my larger places while purposely throttling my connection speed to around 100Kb/s and was able to produce the error each time.

In Studio. I’m using a 2015 MBP on the latest version of Catalina and Studio.

Specs Image

49

It occurred in every place that I tried, but I would prefer to not post my game publically. If an engineer needs a place file, feel free to dm me.

The popup:
57
The popup with details shown (there’s nothing after the ‘error while saving’ part):

19
19590×536 26.2 KB

Output window:
00
00868×148 14.5 KB

I’m unable to say when this first started, but I first encountered it a few days ago when I was throttling my internet to test my game’s performance for users with slow connections.

5 Likes
#4

I struggled with this issue for months. I agree that the error message should be more descriptive. It has been a few months since I figured out my problem(upload bandwidth limit on my router). What I do remember is that it seemed like an overall Save/Publish time limit vs. a ‘smart’ network timeout detection. I think it always failed in a similar time frame, for example 2 minutes, or 3 minutes while the traffic was still flowing. I watched the traffic on Wireshark. I thought it was a limit on Place size until I found my router setting and bumped my upload limit ten fold. A more helpful error message would have saved me so much time and struggle.

suggested error message:
ERROR: save/publish upload has exceeded the 3 minute time limit

So, for those having trouble publishing large Places, CHECK YOUR INTERNET UPLOAD SPEED, try another ISP or hotspot and see if your problem is resolved.