Visual Aids:
The ban was labeled as expired and for days
More:
The ban includes alt accounts
The ban had private and public note, none of them had “nil” in it
Edit:
This also happens for every game, doesn’t matter if ban is permanent, if it’s expired or unbanned
Expected behavior
User should be able to join after ban expires
I also see why this happens now, the bans page in creator hub does not specify if user is banned from all places under experience
Thanks for the report! I filed a ticket in our internal database.
Hi @LvieReal,
Do you mind sharing your universe ID, place ID and the user ID associated with the screenshot you uploaded?
Thank you!
Hello, that was my fault, I resolved the issue by unbanning user from one specific place, the other issue I’m talking about now is that it’s impossible to see which places (in experience) the user is banned from, so you would know only if you have made a custom panel in game or retrieved the ban history using api, this made it difficult for me to find the reason
No worries, glad to hear this is resolved. Thank you for your feedback! We have captured it on our end 